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Let’s Connect and Build a Sustainable Cold Chain Together
Empowering worldwide cold chain distribution partners with innovative, eco-friendly practices to meet rising global cold chain shipment demands, strengthen win-win partnership, and protect our sustainable future.
Phone number:
+65 83320101
Our location
25 International Business Park #02-103，German Centre
Singapore
Singapore
Email address:
info@ucargo.ai
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Frequently Asked Questions
What services do you provide to local distribution partners?
Our solutions include edge devices for field data acquisition and a data analytics SaaS platform. The SaaS delivers core features like visualization and traceability reporting, plus advanced functionality such as workflow automation and AI agents.
How do you protect the interests of local distributors?
First, 100% of our business is done through distributors. Even if a customer contacts us directly, we will redirect them to the appropriate distributor for support.
Second, we protect the customers already registered by a distributor from being poached by other distributors through lower pricing.
Finally, we have developed a scientific pricing strategy that not only protects our distributors’ reasonable profit margins but also prevents price competition among distributors.
Second, we protect the customers already registered by a distributor from being poached by other distributors through lower pricing.
Finally, we have developed a scientific pricing strategy that not only protects our distributors’ reasonable profit margins but also prevents price competition among distributors.
How do you charge for your services?
Based on the application scenario, we have adopted a pay-per-use pricing model. The full fee is charged only when the service is activated. Prior to activation, we collect a service deposit of approximately $10 USD per unit.
Do you have a minimum order quantity requirement?
Yes, the MOQ is 100 units of service.
Do you offer white-labeling for your hardware devices and SaaS platform?
es, we support white-labeling. If you choose to use the Ucargo brand instead of white-labeling, we offer corresponding discounts .
What if your current hardware devices and SaaS do not meet our needs? Can they be customized?
Yes, customization is available. For niche or highly specific features, we may charge a corresponding fee. For more common or widely applicable features, we will develop them at no cost.
Where are your global offices located?
We are a company registered in Singapore, with our operations center based in Singapore. Our hardware is manufactured in Malaysia and Mainland China. Since we conduct 100% of our sales through distributors, we do not maintain sales offices in other countries.
How can we become your distributor?
Please send an email to info@ucargo.ai to request the distributor application form, and a dedicated representative will get in touch with you
Which countries do your services support, and are there any shipping restrictions?
Our services support over 180 countries worldwide. Please email info@ucargo.ai to request the full list of supported countries.
Our devices do not contain lithium batteries, so there are no restrictions even for air freight. Additionally, our devices are compatible with most airlines and safety certifications.
Our devices do not contain lithium batteries, so there are no restrictions even for air freight. Additionally, our devices are compatible with most airlines and safety certifications.
Do you offer single-use and reusable monitoring devices?
Yes, we offer both rechargeable and non-rechargeable (disposable battery) versions. The batteries are mercury-free and lithium-free, making them environmentally safe.
Is an annual service contract required?
No, we charge based on actual usage. No annual contract is required.
How can we get in touch with the regional distributors or dealers in our area?
Please email us at info@ucargo.ai, and we will connect you with the appropriate distributor.
Ready to Take the First Step Toward Collaboration?
Let’s grow a sustainable future together! We’re excited to partner with importers and exporters, 3PL logistics communities to drive innovation and success in cold chain industry .